General Rental Terms and Conditions 

1. Application of Terms and Conditions

1.1. These General Terms and Conditions ("Rental Terms") shall apply to your use of Kosmocar’s (Dribe) car rental services ("Services") as a customer ("Lessee" or "you") from Dribe ("Lessor") when renting a vehicle.

1.2. By using our Services and entering into a Rental Agreement with Kosmocar (Dribe), you acknowledge and agree to be bound by these Terms. If you do not agree with any part of these Rental Terms, please refrain from using our Services.

1.3. These Terms shall govern the rental of vehicles from Dribe and supersede any prior agreements, representations, or understandings, whether written or oral, between you and Kosmocar (Dribe).

1.4. Kosmocar (Dribe) may update these Rental Terms from time to time, and any changes will be effective upon posting in our app or other notice provided to you. Your continued use of our Services after such changes constitutes your acceptance of the revised Rental Terms.

1.5. It is important to review and understand these Rental Terms before entering into a Rental Agreement with Kosmocar (Dribe). If you have any questions or require clarification regarding these Rental Terms, please contact Kosmocar (Dribe) customer support.

2. Ownership Rights

2.1. The Lessee is solely entitled to utilize the Vehicle in accordance with the terms delineated in the Rental Agreement and these Rental Terms.

2.2. The Lessor reserves the right to mandate the installation of signs and labels on the Vehicle.

2.3. Type designations, serial numbers, and any other identifiers employed for Vehicle identification must not be tampered with or removed.

2.4. The Lessee is prohibited from engaging in the sale, pledging, using as collateral, or any other form of legal disposal of the Vehicle.

2.5. The Lessee is prohibited from making modifications or alterations to the Vehicle and is not authorized to replace any of its components.

2.6. The Lessee is not permitted to install OBD devices in the Vehicle.

2.7. The Lessor retains the prerogative to conduct Vehicle inspections at a location specified by the Lessor, provided a minimum notice period of 7 days.

3. Usage and Application

3.1. The Vehicle must not be subleased, loaned, or entrusted to a third party. If the use of the Vehicle is entrusted to someone other than the Lessee, that Driver must be expressly stated in the Lease Agreement, unless otherwise is agreed upon with Lessor.

3.2. The Vehicle is designated for use exclusively within Greece.

3.3. Smoking in the Vehicle is not allowed. In case of violation, the Lessee will be charged a cleaning fee, as specified in the Lessor's Price List ("Price List"). The Price List is attached to the Rental Agreement and is also available on the Lessor's mobile application and website.

3.4. Pets are allowed in the vehicle, but the Lessee will be a cleaning fee upon drop-off as specified in the Lessor’s Pricelist.

3.5. The Vehicle must not be used for rental, track driving, any type of commercial passenger or cargo transport, orant other activity necessitating specific authorization.

3.6. If the Vehicle is used in violation of this Rental Agreement, the general Rental Terms, or applicable legislation, the Lessor is entitled to repossess the Vehicle without notice.

3.7 The Lessee acknowledges being informed that the Vehicle is equipped with satellite tracking.

4. Rental payment

4.1 The lessee shall pay the rental fee as stated in the Rental Agreement

4.2 The due dates for the rental fee or recurring rental payments are specified in the Rental Agreement.

4.3 In the event of delayed payment of the Rental Fee or other dues under the Rental Agreement, interest on arrears and a reminder fee will be paid in accordance with the provisions of applicable law.

4.4 Only Visa, or Mastercard credit cards can be used as payment methods. The Lessee must unsolicitedly notify the Lessor by updating the card information on the Lessor's application in case of card replacement.

For automatic card payments, in addition to the General Rental conditions, the "Terms for Automatic Card Payment" shall apply. These terms can be found at any time on the Dribe Application or Dribe website: www.dribe.gr

4.5 The rental fee stated in the Rental Agreement is fixed for the entire Rental Period and includes rental of the Vehicle, green ownership tax, liability and comprehensive insurance (with a deductible of up to €1000 per damage), service, repair, and tires.

4.6 Loss or total damage to the Vehicle due to an event not related to the Lessor does not exempt the Lessee from paying the rental fee. In the event of total damage to the Vehicle, as defined by the insurance company, the Lessee shall indemnify and hold the Lessor harmless.

5. Pick-up/Drop-off

5.1 The Pickup location and Pickup time are specified in the Rental Agreement and in the Dribe application. The Lessee is liable for the payment of the Rental Fee from the agreed Pickup time, regardless of whether the Lessee chooses to pick up the Vehicle at a later time.

5.2 Upon pick-up, the Lessee must immediately inspect the Vehicle. By commencing the use of the Vehicle, the Lessee confirms that the Vehicle has been received in good and legal condition, including an examination of brakes, steering, signaling devices, and lights before starting the journey. If the Lessee discovers any defects or shortcomings in the Vehicle during the inspection, this must be immediately reported to the Lessor before using the Vehicle.

6. Lessor's Liability

6.1 The Lessor disclaims responsibility for any loss or consequential damages that delays or defects in the Vehicle may cause the Lessee, provided that such delays or defects are not due to Lessor’s willful misconduct or gross negligence.

6.2 In the event of defects in the Vehicle, the Lessee is obliged to accept rectification. If rectification is not possible, the Lessor may choose to replace the Vehicle or terminate the Rental Agreement in accordance with section 10.

6.3 The Lessor is not responsible for private items that are damaged, lost, or forgotten during or after the rental period.

6.4 The Lessor is not liable for force majeure, including but not limited to failures in or lack of access to IT systems, pandemics, vandalism and theft, and other events beyond the Lessor's control, whether the event affects the Lessor itself or a subcontractor.

6.5 The Lessor cannot be held liable for any loss or damage arising from the Lessee's use of the Vehicle, including damage to third-party property, unless the Lessor has acted with gross negligence.

7. Lessee's Liability

7.1 If the Lessee discovers during the Rental Period that the Vehicle does not comply with the agreed terms, the Lessee must notify the Lessor immediately after discovering the defect or deficiency.

7.2 The Lessee is responsible for ensuring that all regulations applicable to the use of the Vehicle are complied with, and that necessary permits are obtained. The Lessee bears the risk and any applicable expenses regarding the issuance and maintenance throughout the Rental Period of any necessary permits.

7.3 The Lessee indemnifies the Lessor in respect of any liability that the Lessor may incur towards any third party (whether public authorities or private individuals) due to the use the Lessee makes of the Vehicle, including non-compliance with regulations or non-obtainment of any required permission.

7.4 The Lessee must refuel the Vehicle only with the correct type of fuel. The Lessee shall hold the Lessor harmless for any loss associated with refueling the wrong type of fuel.

7.5 The Lessee must not use the Vehicle while under the influence of alcohol, narcotics, or other forms of intoxicating substances.

7.6 As if the Lessee were the owner of the Vehicle, the Lessee is liable for any legal violations that occur during the Rental Period and are related to the Lessee/Driver's use of the Vehicle. The Lessee is responsible for all fees, fines, and charges, including road tolls, arising from the use of the Vehicle during the Rental Period until the Vehicle is returned to the Lessor. The Lessee agrees that the Lessor is entitled to charge these costs to the Lessee’s card, along with the administrative fee specified in the Lessor's Price List.

8. Maintenance

8.1 The Rental Agreement includes service and mechanical maintenance in accordance with the manufacturer's current regulations, including costs of labor, spare parts, inspections, and oil changes.

8.2 However, the Lessee is obligated to maintain the Vehicle in a condition that matches the state it was in at the time of delivery, with no additional deterioration beyond ordinary wear and tear. The Lessee must meticulously adhere to the maintenance guidelines provided in the manufacturer's instruction manuals and similar materials.

8.3 If the Vehicle during the Rental Period needs to undergo service, repairs, or work based on a factory recall, the Lessee is obliged to deliver the Vehicle to a location designated by the Lessor and are obliged to do so during the Rental Period prior to return of the Vehicle. If a service lamp begins to illuminate in the Vehicle during the Rental Period, the Lessee is obliged to immediately inform the Lessor about this. In that case, the Lessee is also obliged to return the Vehicle without delay to the Lessor if the Lessor deems it necessary.

8.4 The Lessee will be held liable for any consequential damages that may arise due to non-compliance with clauses 8.2 and 8.3, including the voiding of any warranty.

8.5 The Lessee may not carry out repairs or service on the Vehicle but must instead immediately contact the Lessor for instructions to one of the Lessor's authorized partners. For a pre-booked repair appointment at a workshop, the possibility of a courtesy car depends on the individual workshop, the Lessor therefore does not undertake any obligation towards the Lessee to procure that a courtesy car will be available.

8.6 The Lessor does not provide itself a courtesy car in the above case.

8.7 If the Lessee fails to return the Vehicle to the Lessor at "lease-end" after prior request from the Lessor, it will be considered a material breach of the Rental Agreement, and the Lessor is entitled to charge a fee according to Dribe's current Price List.

9. Risk

9.1 The Lessee bears the risk of the Vehicle's destruction, deterioration, damage, or loss, including theft, from the moment the Vehicle is collected and comes into the possession of the Lessee or Driver until the moment the Vehicle is returned to the Lessor at the designated Return Time and Return Location.

9.2 If the Lessee chooses to return the vehicle without assisted inspection, Lessee shall be deemed to accept at the same time to be liable for damages that are identified during unaccompanied inspection. The unaccompanied walkthrough is conducted within 2 working days after the delivery of the Vehicle, this timeframe may however be extended in case of weekends and public holidays. The Lessor cannot be held liable for any hidden damages or defects that were not discovered and documented during the assisted inspection. The Lessee is liable for expenses triggered by damages, accidental damage, theft, etc., to the extent that the damage is not covered by the insurance as stated in section 11.

9.3 If the Vehicle is destroyed or damaged - regardless of the cause - the Lessee must immediately inform the Lessor thereof.

9.4 By accepting the Rental Agreement and these Rental Conditions, the Lessee releases the Lessor from any liability for the loss of or damage to any items that the Lessee or any other person may have left, stored, or transported in the vehicle before or during the Rental Period. The Lessee also agrees to indemnify the Lessor against any claims for damages or expenses arising from such loss or damage, and the Lessee shall defend the Lessor's interests and reimburse any costs incurred in this regard.

10. Termination of the Rental Agreement

10.1 The Lessee acknowledges and accepts that he has no right of withdrawal during the Vehicle Lease Period, given that the lease is carried out through the Application and therefore implies the full provision of the relevant service by the Lessor.

More specifically, The Lessee have no right of withdrawal from the time when the Lessee initiates a lease by selecting the relevant option through the Dribe Application, (i) requests and approves the commencement of the provision of the lease service during the cooling-off period, and (ii) is deemed to have provided his/her consent for waiving his/her right of withdrawal.

10.2 The Lessee can only terminate the Rental Agreement after the expiration of the binding period stated in the Rental Agreement. However, the Lessee remains liable for payment of the rental fees until the time when the Vehicle is returned to the Lessor.

If the Vehicle is returned before the expiration of the binding period, the Lessee will not be entitled to a refund for unused rental days. If the Rental Agreement is terminated after the binding period regarding the Everyday Ride Rental Agreement, the Lessee will be entitled to a proportional refund for the number of unused rental days for which the Lessee has made payment.

10.3 The Lessee can terminate the Rental Agreement by returning the Vehicle and following the return process in the Lessor's mobile application, subject to the terms and conditions outlined in the Rental Agreement.

11. Insurance

11.1 Comprehensive and liability insurance are included in the Rental Fee, but the Lessee is responsible for damages up to the deductible amount. The deductible for the Lessee is limited to a maximum of €1000 per incident. The specific deductible amount for the Vehicles can be found on the Dribe website: www.dribe.gr

11.2 It is a condition for insurance coverage that the Lessee ensures drivers are at least 18 years old (unless the Lessee or driver is a Young Driber and has thus purchased Young co:driber insurance), have a valid driver’s license and a personal identification number. Furthermore, it is a condition that any Driver of the Vehicle has had a minimum of three years of claim-free driving understood as reported insurance claims where the Driver has been attributed full or partial responsibility, in the period up to the Rental Period.

11.3 Spouse/partner and dependent children above the age of 21 are included in the Lessee's insured group if they are listed on the rental contract with the correct information and have the same registered address. It is a requirement that the insured individuals have a valid driver's license; temporary driver's licenses are not accepted.

11.4 Lessee's children under 21years of age can be insured for an additional fee €40/month. The coverage requires that the co-insured individuals are over 18 years old, listed on the Rental Agreement with the correct information, and have a valid driver's license (temporary driver's licenses are not accepted).

11.5 From the time of the Vehicle's pick-up until its return to the Lessor, the Lessee is obliged not to leave the keys in the Vehicle when it is not in use and shall procure that any Driver complies with such obligation. For insurance coverage, it is a prerequisite that the keys to the Vehicle are not left in the Vehicle when not in use.

11.6 Insurance coverage requires that belongings are not left visible in the car, including non-permanently installed electronic equipment.

11.7 The insurance company may claim recourse against the Lessee or Driver of the Vehicle for the full cost of damages if the Vehicle is driven by a person without a valid driver's license, if the Vehicle is driven by a person who is not listed as Lessee or Driver in the Rental Agreement, or if the damage is caused by gross negligence, as defined in [local legislation]

11.8 The Lessee accepts his obligation to protect the Lessor's interests in the event of damage or another insurance event by:

immediately reporting any damage that occurs during the Rental Period to the Lessor's insurance company,

obtaining names and addresses and insurance information of all involved parties and possible witnesses as well as registration numbers of all involved cars,

refraining from acknowledging liability or guilt,

refraining from leaving the vehicle without having taken adequate safety precautions,

immediately notifying the police if another party's guilt needs to be determined, or if there is personal injury,

filling out and submitting a damage report at the request of the Lessor or the Lessor's insurance company.

If the Lessee fails to observe the above, it results in the loss of insurance coverage.

12. Violation

12.1 The Lessor may without notice terminate the Rental Agreement, reclaim the Vehicle, and claim full compensation for its loss, including but not limited to rental fees for the remaining part of the Rental Period, if the Lessee breaches any of the obligations under the Rental Agreement or these General Rental Terms. The Lessee has no claim to a replacement vehicle or financial compensation in this regard.

12.2 The following circumstances will be considered as material breach. The list is not exhaustive. It will be considered as material breach if Lessee:

Fails to pay due amounts or other outstanding amounts.

Misuses or abuses the Vehicle, including but not limited to reckless driving under traffic and penal laws or fails to obtain necessary public permits.

Fails to return the Vehicle to Lessor at the agreed Return Time when the Rental Agreement has been finally terminated (and not automatically extended if this is an option according to the Rental Agreement).

Neglects to maintain the Vehicle as regulated in section 7.

Refuses Lessor or its cooperation partner access to inspect the Vehicle after reasonable notice of 7 days.

Subleases or allows others not approved in the Rental Agreement to use the Vehicle either wholly or partially.

12.3 If the police or any other public authority deems that the Vehicle has been used for illegal or inappropriate purposes during the Rental Period, they may seize the Vehicle without any entitlement for Lessee to a replacement vehicle or financial compensation.

12.4 The power supply to the Vehicle's undercarriage may be disconnected if Lessee breaches the Rental Agreement and fails to return the Vehicle to Lessor. For safety reasons, Lessee will be notified via email about when the power supply to the Vehicle's undercarriage will be disconnected. The power supply will be disconnected at the specified time or as close to it as possible.

12.5 In connection with the repossession of the Vehicle, Lessee will be invoiced for the retrieval in accordance with Lessor's current Price List.

13. Drop-off

13.1 The Vehicle shall be returned to the Lessor in the condition it was in at the time of pick-up, excluding reasonable wear and tear from normal use. Additionally, the Vehicle must be cleaned, vacuumed, washed, and emptied of personal belongings according to Lessor's instructions for the Drop-off procedure in Lessor's application. The Vehicle must include all keys and any key cards, radio codes, service books, and instruction manuals that were provided at the time of Pick-up.

13.2 The Vehicle must be returned with a full tank of fuel; otherwise, a fee will be charged. The fee is specified in Lessor's Price List, which was provided along with the Rental Agreement and the General Rental Terms.

13.3 When the Vehicle is returned, Lessee will receive a return receipt via Lessor's mobile application. Lessee must follow the Drop-off procedure specified in Lessor's mobile application.

13.4 Lessor will then inspect the Vehicle and prepare a damage report if the condition of the Vehicle exceeds normal wear and tear, see what this covers in the Fair Wear and Tear guidelines which is available at dribe.gr. Costs for repairs of issues not considered normal wear and tear will be determined and charged to Lessee.

13.5 Lessor offers the option for Lessee to request an inspection upon return within a specified time frame. The inspection will identify damages, defects, and flaws, but without pricing these. It is a condition for the inspection to take place that it is pre-booked and that the car is washed and cleaned. Failure to comply will result in the inspection not being conducted, and the user will be liable for damages, defects, and flaws, on the same terms as when the inspection is waived.

13.6 If the inspection of the Vehicle reveals damages covered by the Vehicle's comprehensive insurance, Lessee is responsible for the deductible specified in the Rental Agreement and must complete an insurance claim and assist Lessor with its insurance company. Lessee is responsible for the payment of repairs for damages not covered by the comprehensive insurance as per the Price list.

13.7 The allowed mileage for the Rental Period is stated in the Rental Agreement. Lessee must pay for any excess mileage upon returning the Vehicle at the rate specified in the Rental Agreement. Unused kilometers will not be refunded.

13.8 If the Vehicle is not returned by the agreed Return Time, regardless of the reason, Lessee is liable for damages and losses not covered by insurance that may occur during the period until the Vehicle is returned to the designated Return Location by Lessor. Lessee will also be liable for payment of rent for the Vehicle until it is returned and obligated to pay a fee for late return in accordance with the current Price List.

13.9 The non-return of the Vehicle at the agreed time, including the case of automatic renewal of the Lease Agreement, or the non-payment, may constitute violations of the provisions of criminal legislation.

14. Changes to Rental Terms

14.1 Dribe (Kosmocar) reserves the right to modify the Rental Terms, including adjustments to prices and fees. Details regarding the scope, timing, and communication of such changes can be found in Section 6 of the Terms of Use, accessible via the Dribe application and website at dribe.gr

15. Use of Personal Data

15.1 When you rent a Vehicle, Dribe will register, and process personal data related to your user profile and Rental Agreement. You can learn more about our processing of your personal data in our privacy policy, which you can find here: www.dribe.gr/legal/privacy-policy

16. Disputes

16.1 Any dispute between the Lessee and the Lessor that cannot be resolved amicably shall be decided according to Greek law by the competent courts of Athens.

17. Complaints

17.1 You can file a complaint regarding Dribe's services or matters related to your user by submitting a written request to info@dribe.gr

17.2 Furthermore, you can contact (a) the General Directorate of Consumer Protection of the Ministry of Development and Investments (Kanigos Square, P.C. 10181 Athens, Tel.: 1520, fax: 2103843549, www.mindev.gov.gr),

(b) the Consumer Ombudsman (144 Alexandras Ave., P.C. 11471 Athens, Tel.: 2106460734, Fax: 2106460414, www.synigoroskatanaloti.gr) or use the electronic complaint portal of the European Commission http://ec.europa.eu/odr to submit a complaint."